The questions people used to email HR, answered where they already are.
One assistant for every employee, beside every portal page and on WhatsApp. It answers from your own policies, citing the page, and does only what the person could do themselves, once they confirm.
Here it is. Christmas Day is a public holiday, so it's 4 working days.07:42
Leave request
Annual leave · Mon 21 to Fri 25 Dec
Days
4
Public holiday
Christmas Day, Fri 25
Back on
Mon 28 Dec
Balance
10 → 6 days
Approver
Thabo Nkosi
ConfirmChange
Confirm07:43
Thabo approved your leave. Enjoy the break.09:10
The AI talks; andteam calculates
Leave days, balances, approvers and eligibility come from andteam’s own rules, never from the model. Before anything is written, the concierge shows a card built from andteam’s own data, and only Confirm on that card commits it, exactly as shown. Every skill runs as the person, with their own permissions.
Answers that cite the page
Policy answers come from your own documents and cite the page they come from. Questions outside your material are declined rather than guessed.
What it never sees
Pay figures, bank details, ID numbers and health information never go to the AI, and neither do tax details, employment equity data, home addresses or dependants’ names. Pay questions get a card filled in by andteam, not by the AI. A “What I know about you” panel shows each person what the concierge knows.
Handing over to HR
When the concierge cannot answer, the person asks for a human, or the topic is sensitive, the question becomes a help case. The person confirms exactly what is shared. Grievance, harassment, discrimination, dismissal, pay disputes and health are never answered by the AI: the concierge offers a confidential handover instead. HR’s replies come back in the same conversation, under the HR person’s name.
On WhatsApp
WhatsApp is a channel of the concierge, switched on separately by your organisation. An employee links their number once with a one-time code. Leave, approvals and policy answers work there; anything sensitive stays in the portal, and the concierge sends a link instead.
In Lindiwe's story
Where this shows up in one working life.
05 · Onboarding · 2026
By her first morning, the paperwork is done.
Her journey opened the moment she signed: details, documents, policies, medical aid and right to work, page by page on her phone. Her health answers chose a medical aid shortlist, then were discarded. They were never stored and never sent to the AI.
AI Drafted plain-language points for six policies. HR approved each one.
andteam Filled her medical aid and fund forms from her record.
Lindiwe Signed four documents in one sitting.
07:15meridian.andteam.com
Welcome to Meridian
Before your first day
5 of 7
Your details
Offer and contract
Policy pack6 policies, about 14 minutes
Medical aid
Provident fund form
Right to work
Day one: where to go
When is payday?
The 25th of each month, or the last working day before it when the 25th is a weekend or public holiday. Pay policy, page 2
HomeTime offAskDocuments
06 · First payslip · 2026
Her first payslip is exactly the one payroll issued.
Payroll runs on Deel Local Payroll, powered by PaySpace, fed from andteam. Payslips and IRP5s come back to her Pay page as PaySpace produced them, never redrawn.
andteam Sent her start date and pay to PaySpace in April's signed-off changes.
Payroll team Ran the April payroll in PaySpace.
AI Not involved. Pay figures never go to the AI.
meridian.andteam.com/pay
Pay
PayslipsPackageTax
April 2026
Issued by payroll, Fri 24 Apr 2026
New
IRP5 tax certificate
Your first one comes after the tax year ends on 28 Feb 2027.