AI and your data
The AI drafts and explains. People decide, and some things it never sees.
andteam uses Claude, through Google Vertex AI, for drafting and answering. It processes outside South Africa, so each AI feature is named, disclosed under POPIA section 72, and off until your organisation accepts that position.
What the AI can see
- Work context, such as name, role, team and the page the person is on.
- Your own documents, such as policies, for the answers that cite them.
- Household information only as derived figures, such as the number and ages of dependants. This can be switched off.
What never goes to the AI
- Pay figures
- Bank details
- ID numbers
- Health information, including medical aid answers and medical certificates
- Tax details
- Employment equity data
- Home addresses
- Dependants' names
The AI talks; andteam calculates
Leave days, balances, approvers, eligibility and increases come from andteam's own rules, never from the model. Before anything is written, the concierge shows a card built from andteam's own data, and only Confirm on that card commits it. Pay questions get a card filled in by andteam, not by the AI. The AI never rates, ranks, approves or books anything.
Off until you accept
AI requests are processed by Google Vertex AI under Google's terms, outside South Africa, and are not used for training. Each AI feature stays off until your organisation accepts the section 72 cross-border position, and each is switched on per organisation:
| Feature | What it does |
|---|---|
| The concierge | Answers from your policies, and acts for the person once they confirm. |
| Policy summaries | Three to five plain-language points per policy, approved by HR. |
| Course drafting | A draft course and check from a policy, edited by HR. |
| Recruitment matching | An explained, advisory score. CV text is redacted before it is sent. |
| The review coach | Flags clear problems in a review and suggests one rewrite. |
| Help-desk drafts | A reply drafted for HR to edit before sending. |
What each person can see
A "What I know about you" panel shows each person what the concierge knows. Conversations are private to the employee; HR sees only what the person chooses to hand over, and the person confirms exactly what is shared.
Topics the AI does not answer
Grievance, harassment, discrimination, dismissal, pay disputes and health are never answered by the AI. The concierge offers a confidential handover to the group your organisation names for it, never to the reporting line.